Smartcards and controls
Answers from looch cover what Smartcards are, creation, Apple Wallet and Google Wallet, limits and controls, declines, loss or theft, and charge disputes.
By Chelsea1 author7 articles
- What type of card is a Smartcard?A looch Smartcard is a Visa Commercial Card issued from the app, with virtual cards for everyday spending and physical cards for executives.
- How do I create a Smartcard?looch lets executives and permitted Managers create a virtual Smartcard, set spending controls, or issue one to a teammate in the app.
- How do I add a Smartcard to Apple or Google Wallet?looch lets cardholders add a virtual Smartcard to Apple Wallet on iPhone or Google Wallet on Android for in-person payments.
- How do I set spending limits and controls on a Smartcard?The looch app lets you set a Smartcard’s spending limit, active days, merchant list, categories, and transaction settings.
- Why was my Smartcard declined?looch marks a declined Smartcard charge 'Blocked' when controls stop it or 'Failed' for another reason, with details in the notes.
- What should I do if my Smartcard is lost or stolen?looch lets you switch a Smartcard off right away, cancel it permanently, review charges, dispute eligible charges, and create a new one.
- How do I dispute a Smartcard charge?looch lets you dispute an eligible Smartcard charge from its notes, add an optional file, and write an explanation of 25 to 1,000 characters.