looch support is looch’s customer service for questions about your profile, balance, payments, stores and Smartcards. looch keeps those conversations in the app because your passkey proves it’s you. looch answers pre-sign-up questions by email at [email protected] and asks anyone who can’t sign in to use that address.
Last verified: September 30th, 2026.
You can open looch support from the dashboard
Sign in to looch.
Tap the help button at the top right of the dashboard.
You can read replies and send a message
Tap 'Messages' to read looch’s replies and send a message.
You can get help during your profile application
Tap the help button at the top right of the screen, beside the close X.
looch shows when a reply is unread
A red dot on the help button means a reply from looch is unread. looch may also send an email with the subject 'A message is waiting in looch'. The notice says “We’ve replied in looch.” and carries no profile details or link. Open looch and follow the same path to read the reply.
Email is available when you can’t sign in
Email [email protected] if you can’t sign in. On 'There’s a disconnect', tap 'Email support' to start an email with the subject 'Trouble signing in'. You can also check the looch status page to see whether each looch service is up.
Profile questions stay in the app
Sign in, tap the help button at the top right of the dashboard, then 'Messages'.
looch answers questions about your profile, balance, payments, stores and Smartcards in the app because your passkey proves it’s you.
looch email notices carry no profile details and no link. Open looch to read the reply.
Email [email protected] with a pre-sign-up question or when you can’t sign in.
If looch can’t place the address that emailed about a profile, looch replies: “We can’t tell who you are from this email address, so we can’t discuss anything specific here.”
Questions about contacting looch
Why won’t looch answer my profile question by email?
looch answers profile questions in the app because your passkey proves it’s you. looch doesn’t discuss your profile, balance, payments, stores or Smartcards by email.
How do I know looch replied to me?
looch shows a red dot on the help button when a reply is unread. looch may also email a notice with the subject 'A message is waiting in looch', but the notice has no details or link.
What if I can’t sign in to looch?
Email [email protected] if you can’t sign in. looch also provides an 'Email support' button on 'There’s a disconnect'.
Can I contact looch before I have a looch profile?
looch answers pre-sign-up questions by email. Email [email protected] with your question before you sign up.
Is an email about a waiting message really from looch?
looch may email a notice with the subject 'A message is waiting in looch'. The notice says “We’ve replied in looch.” and contains no profile details or link, so open looch to read the message.
About looch
Get the most out of looch, the financial operating system for your business. looch is a mobile app available on the App Store and Google Play.